Refund Policy
At Chahana Jewel Co., every order undergoes strict quality checks before dispatch to ensure it reaches you in perfect condition.
Eligibility for Returns or Exchanges
Returns or exchanges are accepted only under the following conditions:
- The product received is damaged
- An incorrect product has been delivered
Mandatory Unboxing Proof
For any return or exchange request, customers must provide a clear, continuous unboxing video showing the sealed package, shipping label, and the issue in full, without any cuts, pauses, or edits.
Requests submitted without a valid unboxing video will not be eligible for return or exchange.
Reporting an Issue
Customers must notify us within 24 hours of delivery by contacting our support team with:
- Clear unboxing video without cuts, pauses, or edits
- Clear images or videos of the product
- Order number and issue details
Conditions for Approval
- The product must be unused, unworn, and returned in original packaging
- Items showing signs of wear, damage after use, or mishandling will not be accepted
- Minor variations in colour or finish are not considered defects
Refunds / Exchanges
- Once the returned product passes inspection, an exchange or store credit may be offered
- Refunds, if applicable, will be processed through the original payment method within a reasonable timeframe
- Shipping charges are non-refundable unless the error is from our end
Non-Returnable Items
- Products purchased during sales or promotions
- Items returned without prior approval
- Products reported after the eligibility window
Final Decision
Chahana Jewel Co. reserves the right to approve or decline any return or exchange request based on inspection and policy compliance.